John Clark Motor Group, a growing new and used car business with 38 dealerships across Scotland and an annual turnover of over £700m, is to roll out Car Delivery Network’s cloud based vinDISPATCH software across its network.
According to Stuart MacKinnon, Group Remarketing Services Manager, trials of the CDN (Car Delivery Network) app last year delivered significant time and cost savings, increasing efficiency and enhancing customer service. The vinDISPATCH software represents great value for money, he says.
“In order to move vehicles previously, we would have to spend time calling around the usual transport companies, often finding that because our dealerships are located the length &breadth of Scotland, we would have to wait until the following week, or as and when space became available – particularly when trying to move cars from the South,” he explains. “For example, getting used cars for one of our sites from Edinburgh to Elgin proved a real challenge before we adopted vinDISPATCH as few drivers go so far North, but now we can
quickly and easily arrange cars to be moved to any of our dealerships, simply by posting our requirements onto the CDN cloud. There are plenty of pre-vetted, properly insured plate drivers on the system who are happy to drive up to Scotland and quick to respond to our requests. We’re very pleased with the service.”
vinDISPATCH is a simple way for Dealers, OEM’s, Rental, Remarketing, Auction, Fleet and Leasing companies to match and control vehicle delivery requirements with a network of approved transport companies. It was the first online and networked platform for vehicle
delivery logistics to market and provides complete visibility and control over the vehicle movement delivery process. Today, the CDN remains the only networked and open connectivity platform in the automotive industry.
“It’s key for us to get vehicles on site as soon as possible,” Stuart adds: “vinDISPATCH includes the facility for photos of any damage to be uploaded, so we can appraise the condition of the vehicle at the point it’s collected, so there are no surprises or problems with
damage causing late delivery to the customer. We’ve found that the drivers on CDN’s vinDISPATCH are excellent. We actually had one vehicle break down en-route and the driver went out of his way to fetch a battery, sort out the problem and still managed to deliver on time – that’s real service in my opinion. vinDISPATCH works well both as a sales and an admin tool, it gets the whole process moving more quickly. We’re impressed and we’ll be rolling the software out across all sites.”